Privacy Policy

Welcome to Koala Home Shop! At newhomefurnitureus.com, we believe that creating your dream home should be a seamless and joyful experience, and this includes protecting your privacy. We are committed to maintaining the trust and confidence of our visitors and customers by being transparent about how we handle your personal information.

This Privacy Policy explains how Koala Home Shop (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information that helps us provide you with the best possible shopping experience:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account.
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information, and billing address.
• Technical Information: IP address, browser type, device information, and pages visited on our site.
• Communication Data: Records of correspondence when you contact our customer service team.
• Preferences: Information about your product interests and shopping preferences.

2. How We Use Your Information

We use your information to provide and improve our services:

• Process and fulfill your orders for our home decor products
• Provide customer support and respond to your inquiries
• Personalize your shopping experience and recommend products
• Send you marketing communications (with your consent)
• Improve our website, products, and services
• Prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your information with:

• Service Providers: Trusted partners who assist in operations (payment processing, shipping, marketing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are required to maintain appropriate security measures and use your data only for the services they provide.

4. Data Storage and Security

Your financial security is our top priority. We implement appropriate technical and organizational measures to protect your personal information:

• All transactions are protected by advanced SSL (Secure Sockets Layer) encryption technology
• Payment details are encrypted and processed by PCI-DSS compliant payment gateways
• We store personal data on secure servers with limited access
• While we strive to protect your information, no electronic transmission is completely secure

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability (receiving your data in a usable format)
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and security
• Analytical Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for relevant advertising

You can control cookies through your browser settings. Note that disabling某些 cookies may affect your shopping experience.

7. International Data Transfers

As we serve customers globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers as required by applicable laws.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the effective date. We encourage you to review this policy regularly.

10. Contact Us

Thank you for trusting Koala Home Shop with your personal information. We are honoured to be a small part of making your house a more comfortable, stylish, and uniquely yours—a home.

Happy decorating!
The Team at Koala Home Shop